Amazon’s Correction of Error Mechanism

In this #AmazonMechanism post, human error is inevitable. Amazon uses a mechanism called correction of error (CO) which identifies the issue, measures the customer impact, asks questions (the 5 why’s) about how it happened, and generates action items to ensure the error never happens again. (Dave Anderson, Scarlet Ink)

It’s Always Day 1 at Amazon

Another fabric of Amazon’s DNA, injected all the way from Jeff B, is the mantra of Day I. It’s a simple yet profound war-cry, no matter whether Amazon is 25 years or 5 years, whether your organization within Amazon is 2 years or 12 years, everyone acts as if we are in the first day […]

Working Backwards at Amazon

Amazon’s catalyst for innovation lies in its perspective to always think from the customer backwards. That’s how most successful projects get done, and it all starts with the commonly used Amazonian phrase, working backwards. Before building a charter, a project plan and setting out timelines, the first artifact that a customer-centric project entails is the […]

Amazon LPs: Learn and Be Curious

Amazon’s Leadership Principles, or LPs help its employees hold themselves and each other accountable, through tangible and measurable qualities that guide and lead decision-making, with customers at the forefront.  This article will focus on the principle of Learn and Be Curious.  What is learn and be curious? Amazon’s official quote for this principle is: Leaders are never […]