Clear project confusion with a RACI

Courtesy of Fact of Day 1 A RACI chart is a matrix used to assign roles and responsibilities for milestones of a project. Mapping out ownership eliminates the confusion of “who’s doing what?” Responsible: The team member owning completion. Accountable: The team member who validates the deliverable before it’s deemed complete. Consulted: The people who […]

Amazon’s Correction of Error Mechanism

In this #AmazonMechanism post, human error is inevitable. Amazon uses a mechanism called correction of error (CO) which identifies the issue, measures the customer impact, asks questions (the 5 why’s) about how it happened, and generates action items to ensure the error never happens again. (Dave Anderson, Scarlet Ink)

It’s Always Day 1 at Amazon

Another fabric of Amazon’s DNA, injected all the way from Jeff B, is the mantra of Day I. It’s a simple yet profound war-cry, no matter whether Amazon is 25 years or 5 years, whether your organization within Amazon is 2 years or 12 years, everyone acts as if we are in the first day […]