Amazon LPs: Invest and Simplify

Amazon’s Leadership Principles, or LPs help its employees hold themselves and each other accountable, through tangible and measurable qualities that guide and lead decision-making, with customers at the forefront.  This article will focus on the principle of Invent and Simplify.  What is invent and simplify? Amazon’s official quote for this principle is: Leaders expect and require […]

Clear project confusion with a RACI

Courtesy of Fact of Day 1 A RACI chart is a matrix used to assign roles and responsibilities for milestones of a project. Mapping out ownership eliminates the confusion of “who’s doing what?” Responsible: The team member owning completion. Accountable: The team member who validates the deliverable before it’s deemed complete. Consulted: The people who […]

Amazon’s Correction of Error Mechanism

In this #AmazonMechanism post, human error is inevitable. Amazon uses a mechanism called correction of error (CO) which identifies the issue, measures the customer impact, asks questions (the 5 why’s) about how it happened, and generates action items to ensure the error never happens again. (Dave Anderson, Scarlet Ink)