Minimal Lovable Product (MLP) #amazon #experience #customerobsession

Minimum loveable product Source: Fact of the Day 1 interview with Jeff WilkePublished: January 2021 A minimum viable product (MVP) is a version of a product with just enough features to be usable by early customers who can then provide feedback for future product development.  Jeff Wilke recognized that Amazon’s MVPs failed to insist on high standards. … Continue reading Minimal Lovable Product (MLP) #amazon #experience #customerobsession

Working Backwards at Amazon

Amazon’s catalyst for innovation lies in its perspective to always think from the customer backwards. That’s how most successful projects get done, and it all starts with the commonly used Amazonian phrase, working backwards. Before building a charter, a project plan and setting out timelines, the first artifact that a customer-centric project entails is the … Continue reading Working Backwards at Amazon

Amazon LPs: Learn and Be Curious

Amazon’s Leadership Principles, or LPs help its employees hold themselves and each other accountable, through tangible and measurable qualities that guide and lead decision-making, with customers at the forefront.  This article will focus on the principle of Learn and Be Curious.  What is learn and be curious? Amazon’s official quote for this principle is: Leaders are never … Continue reading Amazon LPs: Learn and Be Curious