Amazon’s Correction of Error Mechanism

In this #AmazonMechanism post, human error is inevitable. Amazon uses a mechanism called correction of error (CO) which identifies the issue, measures the customer impact, asks questions (the 5 why’s) about how it happened, and generates action items to ensure the error never happens again. (Dave Anderson, Scarlet Ink)

It’s Always Day 1 at Amazon

Another fabric of Amazon’s DNA, injected all the way from Jeff B, is the mantra of Day I. It’s a simple yet profound war-cry, no matter whether Amazon is 25 years or 5 years, whether your organization within Amazon is 2 years or 12 years, everyone acts as if we are in the first day […]

How Amazon Embraces Input over Output Metrics

Organizations often claim to be data-driven, relying on the utilization of data to base their product and engineering decisions. But not all data is equal. We have what’s called vanity metrics, misleading and misrepresentative, that are often mascaraed as forcing factors for making decisions. Vanity metrics are metrics that make you look good to others […]