Courtesy of Fact of Day 1
A RACI chart is a matrix used to assign roles and responsibilities for milestones of a project. Mapping out ownership eliminates the confusion of “who’s doing what?”
Responsible: The team member owning completion.
Accountable: The team member who validates the deliverable before it’s deemed complete.
Consulted: The people who provide input; usually have domain expertise.
Informed: The people who are kept in the loop of project progress.
For example, when Amazon launched Free Prime member 1-day shipping, the following deliverables may be split as:
- Display 1-day free delivery option on eligible orders
- Product Manager: A
- Marketing Manager: I
- Software Developer: R
- User Experience: C
- Issue a press release
- Product Manager: A
- Marketing Manager: R
- Software Developer: I
- User Experience: C
- Design checkout banner
- Product Manager: A
- Marketing Manager: C
- Software Developer: I
- User Experience: R
- Write the Press Release Frequently Asked Questions (PRFAQ)
- Product Manager: R
- Marketing Manager: I
- Software Developer: C
- User Experience: C